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| Frequently Asked Questions |
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- You have stopped talking to me in game during a delivery. What's wrong?
- I have been waiting in game for really a long time. How do I confirm my order?
- How long does delivery take?
- How is delivery accomplished?
- How do I check on the status of my order?
- Validating Your Order
- I have ordered on the wrong server or character name. What should I do?
- Why does the price of currency change all the time?
- Live Help is not responding. What's wrong?
- What forms of payment does OGVault.com accept?
- Do you accept direct bank transfers or wires as payment?
- What security precautions are taken to protect my personal information?
- I'm worried about the privacy of my details?
- Is there any returning policy?
- What is PayPal and how does it work?
- How do I open an account in Paypal?
- How do I verify my Paypal account?
- My country isn't listed on Paypal, what should I do?
- How do I find out more about Paypal?
- You have stopped talking to me in game during a delivery. What's wrong?
Please rest assured that if we have stopped communicating with you, it is due to our Internet connection that was disconnected due to some reasons. When this happens, it is impossible for us to contact you or meet you until the connection was resumed. To help you, there is an indicator on our website that will let you know if we are online or not. Simply contact us again when we are back online.
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- I have been waiting in game for really a long time. How do I confirm my order?
If you have placed an order and have been waiting in game for more than 30 minutes, feel free to log into our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order, quoting your Item Number (Order Number) and correct char name is helpful for delivery to which we should whisper for confirming.
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- How long does delivery take?
We will whisper to you in game in about 15 minutes after we verify your payment and your character's name.
Tip: If you can not get Gold right after you set the order, please schedule any time you want to finish the trade and contact us with e-mail or by live chat. Any time is available for us if that's for your convenience. We will be online in 15-20 minutes after receiving your informing letter.
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- How is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
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- How do I check on the status of my order?
If you would like to check on the status of your order, simply log onto our live chat and one of our customer service representatives will assist you straight away, 24 hours, 7 days.
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- Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.
You should have already received a confirmation email for your order, please refer to the order number in the order confirmation email if you have any questions or need an order status update. To help us serve you better, be sure to include your order number in all your emails and inquires.
Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your account.
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- I have ordered on the wrong server or character name. What should I do?
Please send us an email from your Paypal email address or contact our live chat representatives that you have placed the order from and include your Order number and the correct server or character name. We will make delivery according to the new instructions given.
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- Why does the price of currency change all the time?
Our prices are adjusted according to available stock and to remain competitive in the marketplace. Additionally, our prices rise and fall to match the supply and demand of each game and server.
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- Live Help is not responding. What's wrong?
The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please kindly try again or email us if you are having difficulties in messaging us.
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- What forms of payment does OGVault.com accept?
OGVault accepts the following methods of payment:
- Paypal
- Credit Cards (Visa, MasterCard, American Express)
- eCheck
- Money Order
- Western Union
For more information regarding a specific payment method listed above, select the appropriate FAQ sub category.
NOTE: For large orders made by new customers we may require a Western Union money transfer as payment. Please see our FAQ page regarding Western Union money transfers for more information.
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- Do you accept direct bank transfers or wires as payment?
Bank transfers are not officially a payment option available on the website; however we do offer them for payments exceeding one thousand dollars. If you would like to send us a special bank transfer for the purchase of a large amount of stock, please inquire on our live help chat to work out the details.
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- What security precautions are taken to protect my personal information?
OGVault takes the protection of our clients' personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant. Additionally, the information submitted will never be disclosed to any third parties, and the method of transferring this data will occur either over our encrypted website or through a personal telephone call.
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- I'm worried about the privacy of my details?
We do not disclose your details to any third party. If you want to find out more about our policy,you can go to Privacy Policy in the footer area on the homepage.
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- Is there any returning policy?
We offer a 24-hour refund policy. Simply return any services rendered within 24 hours of purchase for a full refund. No refund will be given in dispute situations beyond our control, such as difficulties caused by the network, servers, and buyer's email account.
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- What is PayPal and how does it work?
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course OGVAULT. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.
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- How do I open an account in Paypal?
To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.
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- How do I verify my Paypal account?
The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.
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- My country isn't listed on Paypal, what should I do?
At the moment we only support Paypal payments, we do offer Money Orders, Western Union, Money Gram, Cash via mail as alterative options, if you want to use these payment options, please contact us for detailed information
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- How do I find out more about Paypal?
There is a lot to learn about how Paypal operates, so they have created a useful help tool to answer any questions about the payment system. You may read more about Paypal.
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